When you book online or via phone with DetailPlus.ca, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.
Booking Terms & Conditions
- Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing
- DetailPlus.ca will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.
- All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes.
- We cannot guarantee any firm times when accepting your booking.
- Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type
- We reserve the right to take a debit or credit card details to secure the booking. Debit/Credit cards shall be processed by Stripe.com.
- We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.
- All vehicles are cleaned at the customers own risk
- DetailPlus.ca reserves the right to refuse service to anyone.
- DetailPlus.ca reserves the right to refuse or deny customer demands above and beyond the booked detailing
- DetailPlus.ca will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviours be encountered
Pricing Terms & Conditions
- DetailPlus.ca reserve the right to charge an hourly rate of $75 (or proportion thereof) for any work that is not within the boundaries of the booking
- Our prices are based on detailing type, location, type of car and condition of the vehicle and will be advertised as a FROM price.
- DetailPlus.ca reserves the right to charge each vehicle according to its condition, the type of vehicle and the customer location.
- DetailPlus.ca reserves the right to amend any price during the detailing should it differ from the original estimate
- Prices online do not include any local and/or state taxes that apply to services.
Our Service Terms & Conditions
- We may ask you where you heard about DetailPlus.ca in order to gauge our marketing strategies
- We may conduct customer satisfaction surveys
- We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance (see cancellation policy)
Rescheduling Terms & Conditions
- We require 24 hours notice to reschedule any booking/detailing service.
- Failure to provide 24 hours advance notice of reschedule will result in the loss of your 50% deposit.
- DetailPlus.ca reserve the right to take full payment if a booking is cancelled on the day without prior agreement.
- DetailPlus.ca reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
- DetailPlus.ca reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.
- Failure to be present at the time and location of the ordered service will result in the full value of the service being charged.